Shipping Details

Gilmour Watches will gladly pay for free Ground shipping for all orders via USPS Priority for all orders within the United States. However, should you return an item, the cost of shipping will be deducted from your total refund. Delivery times within the United States can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. For all orders outside the United States, customers will be required to pay for shipping. 

You will receive a shipping tracking number via email when your order is shipped from our warehouse. 

  • UPS tracking info is available online here
  • United States Postal Service shipments can be tracked here.
  • FedEx shipments can be tracked here.
  • DHL shipments can be tracked here.

Free Shipping

Orders that qualify for free shipping will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given. Click here for more info. 

Insurance

Gilmour Watches provides insurance coverage for every item we ship out. Note: You may be asked to sign for the package upon delivery.

Ground & Standard Delivery Times

Additional Shipping Options

  • Ground Residential / Commercial: Free on all orders over $100.00 USD / $5.99 USD For Orders Under $100.00
  • UPS 2 Day Shipping: $14.99 USD
  • UPS 1 Day Shipping (only for domestic U.S. orders): $29.99 USD
  • UPS Next Day AM (only for domestic U.S. orders): $55.00 USD
  • Saturday Delivery (only for domestic U.S. orders): $50.00 USD
  • International Shipping via UPS/USPS: $20.00 USD and up

Shipping Restrictions

  • UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
  • Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Gilmour Watches to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Gilmour Watches, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Gilmour Watches will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Gilmour Watches to make any necessary corrections. Product discrepancies not notified to Gilmour Watches within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Gilmour Watches reserves the right to replace the original packaging of products sold herein. Gilmour Watches cannot guarantee a replacement of the manufacturer’s original packaging.